nuisance calls

If you keep receiving unsolicited calls and texts from a company or more than one company, then you are entitled to take action to prevent this from happening again in future.

Cold calls, nuisance texts and voicemails from companies that you have not given your number out to, or who you have not given permission to contact you, are all classified as unsolicited. Read more

incorrect bill

If you have received a bill from your mobile phone provider, internet provider or TV service provider, and you believe that the bill is incorrect, you have the right to challenge the bill. Double check the bill before you dispute it, to see whether there are any reasons why your spending may have increased. Read more

change provider

If you use a television, internet, broadband or mobile phone service, then there is the possibility that you will be able to save money by switching to a new provider. If you use more than one of these services, you may be able to get a cheaper deal if you use a “bundle” or “combination” offer. However, there are certain things that you must consider before you finalise your switch. Read more

find a garage

If you need to have work done on your vehicle, including a standard service, a repair or an MOT, then you should try to take your car to an approved garage. Using an approved garage can mean that the work is more likely to go according to plan, and that you will have better protection if something does go wrong. Read more

motor trade association

If you have experienced a problem with your vehicle, such as a bad repair, then you are advised to speak to the garage which was responsible. However, if you are not able to come to a suitable resolution with the garage in question, then you may want to consider speaking to a trade association that the garage may be affiliated with. Read more