Whenever you buy an item in Northern Ireland, you are afforded certain legal rights in connection to that purchase. If there is a problem with the item, then you may be entitled to a replacement, repair or refund for the cost of the item. You still have consumer rights, even if the item that you purchased was bought secondhand. Read more
Whilst it is legal for any company to charge a premium rate for their phone services, they are expected to make it clear that premium charges apply. If you have been charged a premium rate for a phone call and you do not feel as though the costs were made clear to you, then you can report that company. You can also make a complaint about premium text messaging services if you do not think that the costs were made clear enough to you. Read more
Contract providers understand that sometimes people can struggle to pay their bills. If you are struggling to pay for your phone, TV or internet bills, then you should take immediate action. In most cases, your service provider will be able to work with you to produce a payment plan to make it easier for you to pay off what you owe. Read more