lost phone

Lost Or Stolen Mobile Phones

Losing your mobile phone or having it stolen can make life very difficult. If you want to make things a little easier for yourself, then you must make sure that you follow this advice, or else you may end up being held liable for any usage. Read more

cancel contract

Cancelling TV, Phone, or Internet Contracts

If you want to cancel a TV, mobile phone or internet contract, then you should take steps to make sure that you understand your rights and responsibilities in regards to the cancellation. If you want to cancel the contract before the minimum term is up, then there is a strong chance that you will have to pay an exit fee. Read more

nuisance calls

Stopping Nuisance Calls and Nuisance Texts

If you keep receiving unsolicited calls and texts from a company or more than one company, then you are entitled to take action to prevent this from happening again in future.

Cold calls, nuisance texts and voicemails from companies that you have not given your number out to, or who you have not given permission to contact you, are all classified as unsolicited. Read more

incorrect bill

Problems With A Bill

If you have received a bill from your mobile phone provider, internet provider or TV service provider, and you believe that the bill is incorrect, you have the right to challenge the bill. Double check the bill before you dispute it, to see whether there are any reasons why your spending may have increased. Read more

change provider

Changing Your TV, Phone Or Broadband Provider

If you use a television, internet, broadband or mobile phone service, then there is the possibility that you will be able to save money by switching to a new provider. If you use more than one of these services, you may be able to get a cheaper deal if you use a “bundle” or “combination” offer. However, there are certain things that you must consider before you finalise your switch. Read more