Whilst it is legal for any company to charge a premium rate for their phone services, they are expected to make it clear that premium charges apply. If you have been charged a premium rate for a phone call and you do not feel as though the costs were made clear to you, then you can report that company. You can also make a complaint about premium text messaging services if you do not think that the costs were made clear enough to you. Read more
Consumer advice on TV, phone and Internet issues.
Contract providers understand that sometimes people can struggle to pay their bills. If you are struggling to pay for your phone, TV or internet bills, then you should take immediate action. In most cases, your service provider will be able to work with you to produce a payment plan to make it easier for you to pay off what you owe. Read more
Losing your mobile phone or having it stolen can make life very difficult. If you want to make things a little easier for yourself, then you must make sure that you follow this advice, or else you may end up being held liable for any usage. Read more
If you want to cancel a TV, mobile phone or internet contract, then you should take steps to make sure that you understand your rights and responsibilities in regards to the cancellation. If you want to cancel the contract before the minimum term is up, then there is a strong chance that you will have to pay an exit fee. Read more
If you keep receiving unsolicited calls and texts from a company or more than one company, then you are entitled to take action to prevent this from happening again in future.
Cold calls, nuisance texts and voicemails from companies that you have not given your number out to, or who you have not given permission to contact you, are all classified as unsolicited. Read more