poor service

If you are not satisfied with goods or services that you have paid for, you have certain legal rights. If you have a tangible product, you should be able to return this to the shop and you may be entitled to a refund, replacement or repair. It can be harder to “return” a service, but you still have legal rights if you are unhappy with what you have been provided with. Read more

Warranties and guarantees are both legal contracts which add to your legal rights as a consumer. Different products come with different warranties or guarantees, so you may need to check the terms and conditions associated with your particular product.

A warranty or guarantee is particularly useful if; Read more

product returns

Whenever you buy an item in Northern Ireland, you are afforded certain legal rights in connection to that purchase. If there is a problem with the item, then you may be entitled to a replacement, repair or refund for the cost of the item. You still have consumer rights, even if the item that you purchased was bought secondhand. Read more

premium rate charge

Whilst it is legal for any company to charge a premium rate for their phone services, they are expected to make it clear that premium charges apply. If you have been charged a premium rate for a phone call and you do not feel as though the costs were made clear to you, then you can report that company. You can also make a complaint about premium text messaging services if you do not think that the costs were made clear enough to you. Read more

call charges

Contract providers understand that sometimes people can struggle to pay their bills. If you are struggling to pay for your phone, TV or internet bills, then you should take immediate action. In most cases, your service provider will be able to work with you to produce a payment plan to make it easier for you to pay off what you owe. Read more