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premium rate charge

Complaining About High Phone Charges

Whilst it is legal for any company to charge a premium rate for their phone services, they are expected to make it clear that premium charges apply. If you have been charged a premium rate for a phone call and you do not feel as though the costs were made clear to you, then you can report that company. You can also make a complaint about premium text messaging services if you do not think that the costs were made clear enough to you. Read more